Customer Support
Warranty and Service
Understand how the Airwit warranty works, how to request support and how to replace parts such as the motor, LED and remote control safely.
Official Airwit warranty
90-day legal guarantee + 1-year contractual guarantee for manufacturing defects.
Replaceable parts
Parts such as the motor, LED, driver and remote control can be replaced. Under warranty, free of charge according to analysis.
Quick support
Service via WhatsApp and e-mail to answer questions, activate the warranty and resolve problems quickly.
faq
Find Answers
Contents
Legal and contractual guarantee
Our ceiling fans have 90-day legal guarantee for durable products, according to the Consumer Defense Code.
We also offer 1 year Airwit contractual warrantycovering manufacturing defects and malfunctions.
How to activate the extended warranty (up to +2 years)
By joining our official channel (WhatsApp/Community), you can activate the extended warranty for up to +2 yearsaccording to the rules of the current campaign.
After purchase, contact our support team for activation instructions.
What is covered by the guarantee
The warranty covers manufacturing defects and malfunctions such as:
DC motor malfunctioning
Defective remote control
Driver/LED malfunctioning
Electrical problems related to the product (not the installation)
Whenever necessary, we carry out parts exchange or technical support according to the analysis.
What is not covered
The warranty does not cover cases such as:
Incorrect or non-standard electrical installation
Improper use, falls, impacts or accidental damage
Damage from electrical surges without adequate protection
Natural wear or oxidation from extreme environments
We recommend following the manual and using the mains supply as specified.
Spare parts
All fan parts can be replaced, including motor, LED, remote control and electronic components.
During the warranty period, parts are supplied free of charge according to support analysis. Out of warranty, you can purchase parts directly from our website.
Installation and support
You don't have to hire a professional, as our manual is detailed and many customers are able to install it themselves.
However, we recommend professional installation if you have no experience with electrical installations.
If you need it, our team can help you with any questions about assembly and use.
Contact
If you need help, contact our support via WhatsApp or email.
We will respond as soon as possible during business hours.
Please contact our support team quoting your order number and describing the problem. If possible, send photos and videos to speed up the analysis.
Yes. Components such as motor, LED/driver and remote control can be replaced according to technical analysis within the warranty period.
Not necessarily. Many customers are able to install it using our manual.
If you are unfamiliar with electrical installations, we recommend a professional for greater safety.
If it is under warranty, parts can be replaced free of charge, depending on the analysis.
Out of warranty, you can buy parts on the website
Yes. By joining the official channel and following the campaign rules, you can activate a extended warranty of up to +2 years.
No. Accidental damage, impacts or improper installation are not covered.
We recommend following the guidelines in the manual and local electrical standards.
Send a video of the problem and the order number to our support.
Our team will carry out an analysis and recommend the best solution: part replacement, repair or replacement.
