Airwit Help Center

The deadline varies according to the zip code and the method chosen. In general, the PAC takes 3 to 10 working days and SEDEX from 1 to 5 working days. The estimated time appears at checkout before finalizing the purchase.

As soon as the order is shipped, we send you the tracking code by e-mail. You can also access the information in your account on the site, where available.

Once payment has been confirmed, the order will be sorted and checked. Processing usually takes between 1 and 3 working days (excluding public holidays).

Yes. Online purchases can be returned within 7 calendar days of receipt (right of withdrawal), as long as the product is unused and has complete packaging and accessories.

If you notice any damage to the packaging or the product, please take photos when you receive it and contact our support team to arrange an exchange or a solution.

Yes. Airwit offers support for exchanging parts and components, such as LED light, motor and controller. During the warranty period, replacement is free of charge depending on the case. After the warranty, you can also buy original parts directly on our website.

We offer a 1-year contractual guarantee against manufacturing defects, in addition to the legal guarantee provided for in the CDC for durable products.
Customers of our private/WhatsApp channel can obtain an extended warranty under the conditions stated.

Airwit fans use a DC motor, which offers quieter and more efficient operation. The noise level may vary depending on the speed and the environment.

Most models include a remote control and LED light. Always check the product description to confirm the items included in your chosen model.

We recommend installation by a qualified professional for safety reasons. However, our manual is detailed and many customers are able to install it themselves.

You can contact us by WhatsApp or e-mail. Our service responds as quickly as possible during business hours.