Customer Support
Delivery and Shipping
Delivery by post (PAC/SEDEX). Check deadlines, tracking and receiving instructions.
Shipping by post
PAC and SEDEX to all of Brazil
Estimated time
Standard delivery (3-7 working days)
Tracking
Code sent after posting
Contents
Delivery time
The delivery time varies according to the ZIP code and the method chosen. In general:
PAC: 3 to 10 working days
SEDEX: 1 to 5 working days
The deadline starts on the first working day after posting, not including weekends and public holidays.
Processing and postage
Once payment has been confirmed, the order is sorted and checked. We usually post in 1 to 3 working days (except public holidays).
You will receive a shipping confirmation as soon as your order has been posted.
Tracking
As soon as the order is posted, we will send the tracking code by e-mail.
You can track the delivery directly on the Post Office website.
Receiving and checking
When you receive your order, we recommend checking the packaging and the product.
If you notice any dents, tears or damage, take photos and contact our support team as soon as possible.
Transport damage
If the product arrives damaged, take photos of the product and the packaging.
Our team will guide you through the exchange procedure or the appropriate solution, depending on the case.
Contact
If you need help, contact our support via WhatsApp or email.
We will respond as soon as possible during business hours.
faq
Find Answers
Check your inbox, spam and promotions. If you can't find it, contact our support team with the order number so we can send it again.
Yes. On some logistics routes, tracking may not be updated temporarily. If this happens for several working days, please contact our support team so that we can check with the Post Office.
It can happen when there is no one to receive it or due to route restrictions. Normally the Post Office will try again or send it for collection at a branch.
We recommend that you follow the tracking. If there is no one at the address, the Post Office may make new attempts or offer pick-up at a branch.
If the order has not yet been posted, we can adjust it. If it has already been posted, the change may depend on the Post Office's policies. Contact our support team as soon as possible.
First, check if anyone at the address (doorman/neighbors) has received it. If not, contact our support team so we can investigate and advise you on the best solution.
Take photos of the product and packaging and contact our support team immediately. Our team will advise an exchange or solution as appropriate.
Yes, we deliver throughout Brazil by post (PAC/SEDEX). Shipping and delivery time are calculated automatically at checkout.
