Customer Support
Exchanges and returns
Here you will find all the details on how to request an exchange or return of products, deadlines and conditions.
Easy Exchange
We accept exchange requests within 7 days of receipt.
Returns
You can return the product within 7 days and receive a refund.
Defective product
We guarantee exchanges or repairs in the event of a manufacturing defect.
faq
Find Answers
Right of withdrawal (7 days)
You can request a refund for regret up to 7 calendar days after receiptaccording to the Consumer Defense Code (CDC).
The product must be unused/uninstalled, with complete accessories and, where possible, in original packaging.
Product conditions for exchange/return
For the exchange or return to be approved, the product must:
Being no signs of use or installation
Contain all accessories and items sent
No damage caused by misuse
Upon receipt, we carry out a conference analysis.
Exchange for defects or faults (90 days + 1 year Airwit)
In the event of a manufacturing defect, the consumer has 90-day legal guarantee.
We also offer 1 year Airwit contractual warrantyin accordance with our warranty policy.
If the product arrives damaged in transit, register it photos/videos of the product and packaging and contact our support immediately.
How to request an exchange or return
Contact our support via WhatsApp or e-mail
Inform the order number and the reason for the request
If possible, send photos or videos of the product
Our team will guide you through the procedure and deadlines as appropriate.
Refunds: deadlines and payment methods
Once the returned product has been received and checked, we will begin the refund process.
The deadline may vary depending on the payment method and the card company.
Reimbursement will preferably be made by same payment method used in the purchase.
Contact
If you need help, contact our support via WhatsApp or email.
We will respond as soon as possible during business hours.
Normally, products installed or showing signs of use cannot be exchanged for regret.
If there are manufacturing defectThe exchange can be evaluated within the legal and contractual guarantee.
im, but the packaging helps with analysis and transportation.
The product must be unused and with complete accessories for approval. Our team will advise you on a case-by-case basis.
Take photos and, if possible, a video of the problem and the packaging.
Please contact our support immediately so that we can evaluate and recommend an exchange, repair or replacement part.
When the return is for regretshipping may depend on the conditions of the order and the analysis of the case.
In case of defect or malfunctionWe will advise you on the procedure and coverage according to the situation.
Once the returned product has been received and checked, we will start the refund process.
The deadline depends on payment method (PIX/Boleto/Cartão) and the card operator.
Before requesting a return, we recommend confirming that someone has received it (doorman/neighbors).
If you can't find it, please contact our support team so that we can investigate and advise you on the best solution.
Yes, as long as the product is on time and in good condition.
Our support team will confirm availability and guide you through the exchange procedure.
You can request a refund for regret up to 7 calendar days after receipt.
Simply contact our support team with the order number and wait for instructions.
Contact us via WhatsApp or e-mail at order number, motif and photos/videos (if necessary).
Our team will get back to you with the next steps and deadlines.
